1. Overview
At Orsbw Ltd, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges when you purchase products through our affiliate links.
2. Important Notice About Affiliate Purchases
Please note: Our website contains affiliate links to third-party retailers. When you click on these links and make a purchase, you are buying directly from the retailer, not from Orsbw Ltd.
As such, all returns, refunds, and exchanges are subject to the policies of the specific retailer from whom you purchased the product. We strongly recommend reviewing the retailer's return and refund policy before making a purchase.
3. General Return Guidelines
While specific policies vary by retailer, most reputable retailers offer the following general terms:
Return Window
Most retailers accept returns within 14-30 days of delivery. Some may offer extended return periods during holiday seasons.
Condition of Items
Items must typically be:
- Unused and in the same condition as received
- In the original packaging
- With all tags and labels attached
- Accompanied by proof of purchase
Non-Returnable Items
Some items may not be eligible for return, including:
- Items marked as final sale
- Personalised or customised products
- Hygiene-sensitive items that have been opened
- Digital products or downloadable content
4. How to Initiate a Return
To return a product purchased through our affiliate links:
- Locate your order confirmation email from the retailer
- Visit the retailer's website and navigate to their returns section
- Follow the retailer's specific return instructions
- Package the item securely with all original materials
- Ship the item back using the method specified by the retailer
5. Refund Processing
Timeframe
Once the retailer receives your returned item, they will inspect it and process your refund. This typically takes:
- 3-5 business days for inspection
- 5-10 business days for the refund to appear in your account
Refund Method
Refunds are typically issued to the original payment method used for the purchase. Some retailers may offer store credit as an alternative.
Partial Refunds
In some cases, retailers may issue partial refunds for:
- Items showing signs of use
- Items returned without original packaging
- Items returned after the standard return window
6. Shipping Costs
Return Shipping
Return shipping costs vary by retailer:
- Some retailers offer free return shipping
- Others may deduct return shipping costs from your refund
- You may be responsible for arranging and paying for return shipping
Original Shipping Costs
Original shipping charges are typically non-refundable unless the return is due to retailer error or a defective product.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact the retailer immediately upon receipt
- Provide photographs of the damage or defect
- Keep all packaging materials
- Follow the retailer's instructions for returns or replacements
Most retailers will cover return shipping costs for damaged or defective items and provide a full refund or replacement.
8. Wrong Item Received
If you receive the wrong item:
- Contact the retailer's customer service immediately
- Do not use or open the incorrect item
- The retailer should arrange for collection or provide a prepaid return label
- You should receive the correct item or a full refund
9. Exchanges
Exchange policies vary by retailer. Some retailers offer direct exchanges for:
- Different sizes
- Different colours
- Defective items
Other retailers may require you to return the original item for a refund and place a new order for the desired item.
10. Consumer Rights (UK)
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, UK consumers have specific rights:
14-Day Cooling-Off Period
For online purchases, you have the right to cancel your order within 14 days of receiving the goods, for any reason. You must notify the retailer of your intention to cancel and return the goods within 14 days of notification.
Faulty Goods
If goods are faulty, not as described, or not fit for purpose, you have the right to:
- A full refund within 30 days of purchase
- A repair or replacement after 30 days
- A partial refund if repair or replacement is not possible
11. Our Role and Assistance
While we cannot process returns or refunds directly, we are here to help:
- We can provide information about the retailer's return policy
- We can help you locate your order details
- We can offer guidance on consumer rights
- We can assist in communicating with the retailer if needed
If you experience difficulties with a return or refund, please contact us and we will do our best to assist you.
12. Disputes
If you have a dispute with a retailer regarding a return or refund:
- First, attempt to resolve the issue directly with the retailer's customer service
- If unresolved, escalate to the retailer's complaints department
- Consider using Alternative Dispute Resolution (ADR) services
- As a last resort, you may pursue legal action through small claims court
13. Record Keeping
We recommend keeping records of:
- Order confirmation emails
- Receipts and invoices
- Correspondence with the retailer
- Photographs of products (especially if damaged)
- Return tracking numbers
14. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
15. Contact Us
If you have questions about returns or refunds, or need assistance with a purchase made through our affiliate links, please contact us:
Sommeil Meilleur
25 Rue de la Paix
75002 Paris, France
Email: [email protected]
Phone: +33 1 23 45 67 89
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed